Saturday, August 26, 2017

Managing Breaking News - A New Approach

Probably the toughest transition from a focus on print to a focus on digital media for student journalists is learning to cover breaking news. The Orion has always had a portable scanner in the newsroom, of course, and has usually had a true news hound who loved racing to the scene of a fire or a shooting or a riot to gather the news and get it into the paper. In recent years, that person has been great about tweeting out bulletins and details from the scene, too.


Unfortunately, all that effort hasn't always resulted in stories on the newspaper's print, web and mobile platforms. And when no one on the staff has the news bug, there's almost no breaking news on any of the social media platforms, either.

The Orion took the first stop toward solving the problem a few years ago when it split the news staff in two: an enterprise section for well-planned, longer-form, multi-source stories and a breaking news section for covering news as it happens. Enterprise has been good and even great, but breaking news has been a step-child that hasn't really found its footing.

How to get better? It's time to start thinking of breaking news as content destined primarily for mobile and web platforms, media that are immediate. Instead of a traditional newspaper news desk as a model, the section should be structured like a TV newsroom, a place that produces a couple of news broadcasts a day (at least) and whose staff thinks the ultimate thrill is going live from the scene of something awful: deadly fire, explosion, flood, hurricane, riot.

Professional TV newsrooms, of course, have the luxury of a full-time staff; at least one assignment editor monitoring wire services, email, phones and scanners; equipment designed to get news on the air in a hurry; and a daily staffing structure set up to produce stories in minutes or hours instead of days.

Can a student newsroom do the same, think the same, work the same? I think so.

I'd try this formula:
• empower the section editor to plan coverage daily instead of weekly, setting up stories in the late afternoon or evening the day before. The editor would then check email, phone messages and texts from reporters mid-morning and change or add assignments when necessary as the day goes on
• schedule regular editing time for late afternoon to correspond with the next day's planning time
• set up a Google Sheet available to the whole newsroom to keep track of campus and community events worth covering, which the section editor would check the day before to develop coverage plans
• put up a runsheet visible in the newsroom so other reporters and editors know who is covering what each day and who is available to cover news that breaks, even if the breaking news editor is not around. Be sure reporter phone numbers are posted with their names
• assign reporters to days of the week (instead of individual stories assigned a week in advance) so they're available to pursue stories with just hours of notice AND are able to change plans when news breaks (my assignment board at KMSP-TV in Minneapolis looked very different at 8 a.m. when I put it up and 5 p.m. when I left the newsroom at the end of my day).
• assign each reporter to be available two days a week with the expectation that they'll write two short assignments a week. Given a large enough staff, the editor should have two reporters available at any given time to cover stories (important in case one is in class or otherwise unavailable).
• give reporters the option to turn a breaking story into a longer package (text, video, photos, graphics, other media) if a story warrants it instead of writing a second short assignment
• equip reporters and editors with a smartphone scanner app
Screen showing law enforcement
dispatch channels on the
Broadastify smartphone app
to monitor police and fire agencies and Banjo, an app that aggregates social media posts using geotags, so the newsroom can take advantage of citizen reporting
• post photographer/videographer phone numbers prominently so a shooter can be contacted instantly in the event something big breaks
• develop and post a step-by-step plan to go live on the web using Periscope, Facebook live, Twitter, Instagram or Meerkat when a story breaks or just to cover an event -- convert the coverage later in the day to a story for the website.
• develop and post a written step-by-step procedure to put stories on the website as they break, even if the breaking news editor and copy chief are not in the newsroom
• agree that the photo of the day is a legitimate way to cover an event on campus or in the community, and give both reporters and photographers full credit for a completed assignment (that could be expanded to a slide show or video if it has strong visuals).
• schedule reporters to accommodate school and work schedules, but don't stick the same couple of people with weekend duty every week -- have rotating schedules
• establish active communication (text) among the section editor and reporters, and reporters and reporters (maybe a standing message group?)
•  assign the managing editor or another section editor to jump in a couple of days a week to help with editing and making/changing assignments so the section editor gets dependable time off
• empower copy editors to rewrite the top of stories for the news briefs page in the print edition so they're up to date or to ask the section editor to assign a reporter to update stories.

Done correctly, a staff of five reporters could provide:
• one or two assignments every day for the website
• enough stories and photos to fill the weekly print edition briefs page
• an occasional longer story for both the website and print edition.

Many local TV stations produce three news broadcasts a day with the same number of reporters, so two stories a day should not be a stretch for The Orion.

Need a selfish reason to adopt this approach? Reporters who have breaking news clips in their professional portfolios and editors who can direct this type of coverage are going to have a serious advantage when they compete for journalism jobs after graduation.

Tuesday, June 6, 2017

Spring semester website traffic doubles

Academic year 2016-2017 traffic for theorion.com

Fueled by a strong effort on the news side and controversy in the opinion section, theorion.com completed the spring semester with more than double the traffic of the website's two previous semesters. This strong showing brought overall traffic to some very impressive numbers for the year:
Pageviews: 678,035
Unique users: 186,315
Bounce rate: 36 percent

Because The Orion didn't start gathering data from Google Analytics until December 2015, it's impossible to make a comparison to last year, but the numbers for Spring 2017 make theorion.com look like an entirely different website from the two previous semesters. Traffic this spring accounted for more than two-thirds of traffic to the site for the academic year.

Traffic for Spring Semester 2017
The spring-to-spring comparison shows a dramatic increase in pageviews, sessions and unique visitors.

Traffic for Spring Semester 2016
The numbers for Spring 2016 and Fall 2017 are similar, with last spring showing better traffic numbers overall, but a poorer bounce rate (80.41 percent versus 65.43 percent), which means more people stayed on the website to read more stories this fall. The bounce rate this past semester, though, was an amazing 18.11 percent. (Bounce rate is "the percentage of visitors to a particular website who navigate away from the site after viewing only one page.")

Traffic for Fall Semester 2016

With the dramatic increase in traffic on the website, it's counterintuitive that The Orion's mobile app was less popular with visitors than the year before. In every category, more people used the app to read more pages on the app last year. More people also downloaded the app last year.

Traffic for The Orion mobile app 2016-2017 academic year

Traffic for The Orion mobile app 2015-2016 academic year

Friday, May 19, 2017

And the Winners Are...


The Orion editors announced their end-of-semester awards Wednesday night at Woodstock's Pizza in downtown Chico.

Best of...

Sports: Chris Hendrickson
Opinon: Sophia Robledo
Arts & Entertainment: Anisha Brady
Breaking News: Jackie Morales-Ramirez 
Enterprise News: Karen Limones
Copy Editing: Christy Levine
Photography: Cortneanne Campbell
Videography: Carlos Gonzales
Design: Alán Ramirez
PR: Unique Torres
Best Editor: Kayla Fitzgerald

Sunshine Award: Miguel Orozco
Rookie  of the Year: Crystal Jinkens
The Orion Award: Jordan Rodrigues

Congratulations to the award winners and to the rest of this semester's Orion staff!

Monday, May 1, 2017

Strong spring traffic gets even stronger

Spring 2016/2017 traffic for theorion.com
Traffic for theorion.com continued its exponential growth in April with 137,107 pageviews, more than doubling traffic for the same month a year ago.

Other April numbers:
• 40,578 unique users
• bounce rate (visitors who viewed only one page on a visit) dropped to 13.47 percent
• average pages per session inched up to 2.9

April 2017 traffic for The Orion app
The Orion mobile app also had one of its best months ever, with more than 9,000 page views. Downloads were 1,864 as of today.

Thursday, April 27, 2017

Business manager, managing editor named

Two current Orion staff members have been named to leading roles on the paper for next fall.
Danny Wright

Danny Wright, who writes this semester for news, will take on the paper's top business-side job. He's a freshman business administration major from El Dorado Hills. Danny's also an honors student.
Kayla Fitzgerald

Kayla Fitzgerald will be second in command on the news side under new EIC Elizabeth Castillo. The senior journalism and public relations major from Livermore has done a terrific job with the breaking news section this semester. Kayla has also reported for the sports and enterprise news sections of the paper and was a candidate for EIC this spring.

Congratulations Danny and Kayla!


Wednesday, April 26, 2017

Make This (Unmagical) Change and You'll Get More Readers

Traffic on The Orion app for March 27-April 25, 2017

What's wrong with this picture?

It shows a typical slump in traffic on The Orion app on weekends, a trend that's replicated just about every weekend on theorion.com as well. It can be explained by an illustration from this past week:


The days with multiple posts to theoriion.com in this chart are the same days that have the most traffic on The Orion app. The same is true with traffic to the website.

I predict traffic overall would increase if The Orion could attract more readers on the weekends. I also think the graphs above show that posting more stories on Fridays and Saturdays would make that happen.

This is a more complicated solution than it seems. The first step is easy, and it's something the breaking news team has been doing all semester: staggering deadlines so stories are being turned in every day of the week instead of mostly on Sundays and Mondays (so they're ready for Wednesday's print edition). To make this happen, each section editor needs to the same: assign stories so at least one comes in every day.

The next steps are harder.

The second step is figuring out a way for the stories to be edited and sent to the copy desk in a consistent way. The third is getting the stories edited the same day or night they're turned in and published to the website.

The way to do both is to schedule section editors and copy editors to work every day, or at least setting deadlines so stories are available to be published every day. That means identifying stories that can wait a day or two before they're published, editing them, and then scheduling them to be published on days section editors aren't working.

It also means having editors consistently available to handle the copy. I'd suggest a schedule like this:

News and opinion section editors: Sunday through Thursday, 4-7 p.m.
Sports and arts section editors: Tuesday through Saturday, 4-7 p.m. (working later for late games or concert reviews)
Copy editors, a copy chief and an assistant chief: Monday through Saturday, 6:30-9:30 and Sunday 1-9 p.m. (to accommodate print layout) in shifts. The copy chief and assistant would each work three nights and part of the day Sunday so all shifts would be covered.

If
• section editors insist reporters bring in (not just turn in) their stories on deadline days and make them stay until the stories are finished,
• a copy editor and a copy chief read every story and post it to the web, and
• everyone pitches in to pencil-tap pages on Mondays,
stories will be cleaner and more timely, reporters will learn not to procrastinate, and readers will get used to the idea that The Orion will have something fresh for them to read, listen to or watch every day of the week. And they'll read more stories.

It's not magic, but it will be effective.


Sunday, April 16, 2017

Elizabeth Castillo Named Next Fall's Editor-in-Chief

Elizabeth Castillo will lead the editorial staff of The Orion next fall.
Elizabeth Castillo

Elizabeth transferred to Chico State two years ago from Bakersfield College, where she served as editor-in-chief of The Renegade Rip. Her experience on The Orion has included stints as an enterprise news reporter and editor of the enterprise news section. She will start her term as The Orion editor-in-chief in mid-August.

She is a news-option journalism and public relations major.

Elizabeth found out just last week that she will spend a week-and-a-half this summer at the Politico Journalism Institute in Washington, D.C. The program includes interactive lectures, panels with news professionals and a chance to have stories published on the POLITICO news platforms.

Congratulations, Elizabeth!